General Return Policy
- Juno mattresses can be returned for a full refund within 14 days of receipt, as long as they are in their original, unopened packaging, and Juno has organized the return transportation.
- If you have ordered an incorrect size, Juno will offer a courtesy exchange IF YOUR PRODUCT IS UNOPENED, for just the cost of delivery.
- Juno will not reimburse third-party shipping expenses organized by the customer.
Pillows and Mattress Protectors
- Pillows and mattress protectors can be returned within 14 days of delivery in their original, unopened packaging.
- Returns are subject to return shipping fees, which must be organized by Juno. Refunds will have shipping fees subtracted from total refund amount.
- Pillows and mattress protectors that are opened, used, and/or out of their original packaging cannot be returned.
- Juno foundations not associated with a Juno mattress purchase can be returned within 14 days of receipt, as long as they are in their original, unopened packaging, and Juno has organized the return transportation. All foundation refunds will be subject to an environmental fee equivalent to 20% of the foundation purchase price, and any return shipping fees.
- Opened Juno foundations not associated with a Juno mattress purchase cannot be returned.
- Podium adjustable beds can be returned within 3 days of delivery in their original, unopened packaging.
- Returns are subject to return shipping fees, which must be organized by Juno. Refunds will have shipping fees subtracted from the total refund amount.
- Podium adjustable beds that are opened, used, and/or out of their original packaging cannot be returned.
- Returns must be coordinated with the Juno customer service team before initiating the return process, and a confirmation by our customer service team must be obtained before returning your product.
Metal Bed Frames
- Metal bed frames cannot be returned or exchanged.
- Juno processes orders for shipping within 4-6 hours of the purchase during weekdays, and on the first business day after a weekend. To cancel your order, contact us within 4-6 hours to have the best chance of stopping your order before it ships. We strive to ship orders as quickly as possible, but cannot guarantee order cancellation before shipment.
- If you change your mind while your order is in transit, contact us, refuse delivery and request that the item be “returned to sender”.
- Refunds will be issued as described in the General Return Policy.
- Refunds are issued within two business days after the returning product has been received. Refunds are applied to the credit card or PayPal account used for the original purchase. Refunds can take up to 14 business days to be reflected on your financial records.
- Promotional offers, including (but not limited to) gifts with purchase, product discounts, and two-for-one events are valid until the date and time indicated within the offer, or while quantities last. Offers will not be extended beyond the end date of the promotion for out-of-stock items.
- Discount codes automatically apply at checkout once all participating products are added to the cart.
- Offers cannot be combined with other discounts or promotions.
- Offers and/or discounts cannot be applied retroactively to any purchases made before the start date of the promotion.
- Unless otherwise indicated, there is no limit to the number of times an offer can be redeemed while the promotion is active.
- In the event of a return, refunds will be issued as described in the General Return Policy.
- Mattresses awarded through contests and giveaways are eligible for return within the 120-night trial period; however, no monetary refund will be issued, and no exchanges will be permitted. Our Customer Service team will work with contest winners directly to arrange for pickup and donation of returned mattresses. In the event of a product defect occurring within the 15-year warranty period, exchanges will be honoured as subject to the terms of our Warranty policy.